Returns and refunds

Translation provided for convenience — the French version prevails.

You changed your mind

• You have 14 days after receipt to tell us, without giving a reason: write to contact@mypalbox.com with your order number.
• Return the item new, not stuck on, in its packaging, within 14 days, to: MyPALbox, 73 rue Victor Hugo, 59160 Lomme, France. Return costs are paid by you; keep the proof of postage.
• Refund within 14 days (items + initial shipping, on the basis of the cheapest method), using the original payment method.
• Cannot be returned: labels that have already been stuck on and items made on special request (personalised).

Damaged item or mistake on our side

• Send us a photo as soon as possible: we replace the item or refund you, at no cost to you.
• Lost parcel: we open an investigation with the carrier and offer you a new shipment or a refund.

Customs (outside the European Union)

Any import duties and taxes are charged by the destination country and are payable by the recipient.